Pharmacovigilance

Pharmacovigilance (PV)

Pharmacovigilance (PV) is a crucial component of public health, focused on the science and activities related to the detection, assessment, understanding, and prevention of adverse effects or any other drug-related problems. At Aventa Jamaica, we are dedicated to ensuring the safety and well-being of patients by maintaining rigorous standards in monitoring our pharmaceutical products.

The World Health Organization (WHO) defines pharmacovigilance as the practice aimed at improving patient care and public health through the proper and safe use of medicines. By closely monitoring and reporting adverse events, we can ensure that our products continue to meet the highest safety standards.

Our Pharmacovigilance Goals

Enhance Patient Care

Improve patient care and safety concerning the use of medicines and all medical and paramedical interventions.

Promote Public Health:

Ensure public health and safety by providing balanced, reliable information that supports the rational use of drugs.

Encourage Safe and Effective Use:

Promote the safe, effective, and cost-efficient use of medications for all healthcare providers and patients.

Evaluate Medicines:

Continuously assess the benefits, harms, effectiveness, and risks associated with the use of medicines.

Educate Healthcare Providers:

Foster understanding, education, and clinical training around the safe use of pharmaceuticals.

Combat Counterfeit Drugs:

Establish effective mechanisms to detect and eliminate counterfeit medications from the local market.

What Are Adverse Events and Product Complaints?

Adverse Event

Any unintended or unfavorable medical occurrence in a patient who has been given a pharmaceutical product, which may or may not be caused by the product. Adverse events can be any unwanted signs, symptoms, or diseases, often referred to as side effects.

Product Complaint

Any dissatisfaction with the identity, strength, quality, or purity of a pharmaceutical product or medical device, including suspected counterfeit or falsified products.

Why Report Adverse Events and Product Complaints?

By reporting adverse events and product complaints for Aventa Jamaica’s products, you contribute to maintaining the safety and effectiveness of medications for all patients. Your reports also help us fulfill our reporting obligations to health authorities, ensuring that all safety concerns are promptly addressed.
By reporting suspected adverse events, you help us ensure the safety of our medicines and patients.

How to Report an Adverse Event or Product Complaint

If you have experienced an adverse reaction or have concerns regarding the quality of any of our products, we encourage you to report these issues to us. Here’s how:

Alternatively, you can use our Report an Adverse Event form below.

Report an Adverse Event

Send your report to patientsupport@healthbrandsjm.com

Call us at (876) 906-5498

Visit us at 39 Hagley Park Road, Kingston, Jamaica.y Park Road, Kingston

What Information Should Be Included in a Report?

When submitting an adverse event or product complaint, please provide as much detail as possible, even if some information is incomplete. The following information will help us investigate the issue thoroughly:

Name of the product, including dose, strength, frequency, and lot number.

A description of the adverse event or product complaint, including all symptoms or issues.

Your name and contact information (optional).

Details of the person who experienced the adverse event (e.g., initials, date of birth, gender).

Our Commitment to Privacy

Aventa Jamaica is committed to safeguarding personal information in connection with adverse event reports, product quality complaints, and medical information inquiries. All reports are handled in accordance with the Data Protection Act of Jamaica.
This Privacy Statement applies to:

Individuals reporting adverse events, product quality complaints, or requesting medical information.
Individuals who are the subject of adverse events, special care cases, or product quality complaints.

For more details, please refer to our Privacy Policy (link to the privacy policy).